Your Roofing Questions, Answered
We believe in educating homeowners so you can make informed decisions about your roof. Here are answers to the questions we hear most often.
Do not see your question? We are happy to help.
General Roofing
How long does a typical roof last?
The lifespan of a roof depends on the material. Asphalt shingles typically last 20-30 years, while metal roofing can last 40-70 years. Factors like weather exposure, maintenance, and installation quality also affect longevity. We recommend annual inspections to maximize your roof's lifespan.
How do I know if I need a new roof or just repairs?
Signs you may need replacement include: roof age over 20 years, widespread shingle damage, multiple leaks, sagging roof deck, or significant storm damage. Minor issues like a few missing shingles or isolated leaks can often be repaired. We provide honest assessments and will tell you if repairs are sufficient.
What roofing materials do you work with?
We install asphalt shingles, architectural shingles, metal roofing, flat roofing systems (TPO, EPDM, modified bitumen), and specialty materials. We are certified by CertainTeed and GAF, allowing us to offer enhanced warranties on their products.
How long does a roof replacement take?
Most residential roof replacements are completed in 1-3 days, depending on size and complexity. Factors like weather, roof accessibility, and the need for structural repairs can extend the timeline. We will give you a specific estimate after inspection.
Insurance Claims
Do you work with insurance companies?
Yes! We are insurance claim experts. We document all damage thoroughly, communicate directly with your adjuster, and fight to ensure you receive fair compensation. Our experience helps homeowners navigate the claims process smoothly.
Will you help me file an insurance claim?
Absolutely. We handle the entire process from initial damage documentation to meeting with adjusters to final claim approval. We know what insurance companies look for and how to present your claim for maximum coverage.
What if my insurance claim is denied?
We help homeowners appeal denied claims. Often, denials result from incomplete documentation or miscommunication. We can provide additional evidence, request re-inspection, or help you understand your policy coverage and options.
Do I have to pay anything out of pocket for storm damage repairs?
Your out-of-pocket cost is typically your insurance deductible. We work directly with your insurance to cover repair or replacement costs. Be wary of any contractor who offers to waive or cover your deductible, as this is often illegal.
Pricing & Financing
How much does a new roof cost?
Roof costs vary based on size, material, complexity, and local factors. In the Charlotte area, most residential roof replacements range from $8,000 to $25,000+. We provide free, detailed estimates with no hidden fees or surprise charges.
Do you offer financing?
Yes, we offer flexible financing options including 0% APR for 12 months, low monthly payment plans, and same-day approval. We work with multiple lenders to find options that fit your budget.
Do you provide free estimates?
Yes! We provide completely free roof inspections and estimates. There is no obligation, no high-pressure sales tactics, and no hidden fees. We believe in earning your business through honesty and quality.
Our Company
Are you licensed and insured?
Yes, we are fully licensed in North Carolina and carry comprehensive liability insurance and workers' compensation coverage. This protects you from any liability if an accident occurs on your property.
What warranties do you offer?
We offer manufacturer warranties on materials (up to 50 years with GAF and CertainTeed), plus our own workmanship warranty. As certified installers, we can offer enhanced warranty options not available through non-certified contractors.
What areas do you serve?
We serve the greater Charlotte metropolitan area including Charlotte, Huntersville, Cornelius, Davidson, Mooresville, Concord, Matthews, Mint Hill, Indian Trail, Gastonia, and surrounding communities.
Do you offer 24/7 emergency service?
Yes! Roofing emergencies do not wait for business hours, and neither do we. Call us anytime for emergency repairs, tarping, and storm damage response. We are here when you need us.
The Process
What should I expect during a roof inspection?
Our inspector will examine your roof from the ground and attic (if accessible), check for damage, wear, and potential issues, and take photos to document findings. We will explain everything we find and answer all your questions.
How do you protect my property during installation?
We use tarps and plywood to protect landscaping, siding, and outdoor fixtures. Our magnetic rollers collect nails and debris. We perform thorough cleanup daily and a final inspection to ensure your property is left clean.
Will someone be on-site during the entire project?
Yes, a project manager oversees every job from start to finish. They are your point of contact for questions, ensure work meets our quality standards, and keep you informed of progress.
Still Have Questions?
We are here to help. Contact us anytime and we will give you honest, straightforward answers about your roofing needs.
Ready to Protect Your Home?
Get a free, no-obligation roof inspection from Charlotte's most trusted roofing company. We'll assess your roof and provide honest recommendations.
No pressure. No obligation. Just honest advice from a family-owned business.